by: Carwin Dover
Whenever I ask people in a work setting, "What would improve work, profits and customer service the most where you work?" the answer is almost always "Better communication!"
Once the problem is noted, the next question is, "What are some effective ways to improve communication without breaking the bank?" Workshops on communication might be the place to start, but the long term answer is the day to day simple stuff. Many of the most effective ways to improve communication cost very little and require very little time on the part of anyone.
The suggestions below can be done by just about anyone from the janitor on down to the CEO. Check out the February 4, 2002 edition of Fortune for some real life examples in their list of "100 Best Companies to Work For." (Their dangling participle, not mine!)
Top Ten Ways to Communicate @ Work Effectively!
ONE: Learn How to "Read" People. Anyone who has read the newsletter, "Communication @ Work!" over the last several months has become a little familiar with the DiSC Personal Profile System®. I like the DiSC because it is easy to learn and an effective tool for learning how to "read" people. When you know what motivates individuals, you can respond to them effectively and efficiently.
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